What people say about you sells (or scares off)
Before buying, your customers search for you on Google and read your reviews. We monitor your reputation, get real reviews and respond fast, even when something goes wrong.
Your reputation doesn't manage itself
A one-star review left unanswered, a negative comment sitting there for months, or simply not having enough reviews: all of it makes a potential customer choose your competitor before they even get to know you.
We set up a system to get genuine reviews, respond to all of them (good and bad) with the right tone, and catch mentions of your brand online before they turn into a problem.
- ✓ Monitoring reviews and mentions on Google, social media and directories.
- ✓ A strategy to get more genuine positive reviews from real customers.
- ✓ Professional responses to negative reviews and one-off crisis management.
- ✓ Regular reports on your reputation versus your competitors.
How we look after your online image
An ongoing process, not a one-off campaign: reputation is looked after month by month.
Reputation audit
We review what's being said about you on Google, social media and directories, and how you compare to your competitors.
Getting reviews
We set up a system to ask real customers for reviews at the right moment.
Response & protocol
We respond to every review with the right tone and act fast on negative comments or crises.
Tracking
Regular reports on how you're doing, with alerts if something needs immediate attention.