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Website + Reviews

Review management for a restaurant

A restaurant wanted to turn its customers' satisfaction into real reviews that would help fill more tables.

Real case, anonymised for privacy. Metrics marked as pending will be published once the client confirms the exact figure.

The challenge

They had satisfied customers but few Google reviews, and didn't know how to respond to the ones they had without it feeling forced.

What we did

We set up a simple process to ask for reviews at the right moment, and took care of replying to all of them, good and bad, with the right tone.

The result

  • New reviews on Google: [METRIC PENDING: confirm with client before publishing]
  • Tables booked per week: [METRIC PENDING: confirm with client before publishing]
Google

“They helped us get a lot more Google reviews and respond to the ones we already had. You can see it in the tables booked every week. Highly recommended.”

RE
Restaurante El Boquerón

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